1.Introduction

At Aqila Fragrances ("Aqila", "we", "our", "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit aqila.in (the "Site") or purchase our products.

2. Information We Collect
  • Information you provide – name, email, phone number, shipping/billing address, payment details.
  • Automatically collected data – IP address, browser type, device information, pages visited, referral URLs.
  • Cookies & similar technologies – to remember preferences and analyse traffic (see Section 5).
3. How We Use Your Information

We process your data to:

  1. Fulfil and manage your orders and payments;
  2. Provide customer support and warranty services;
  3. Send transactional messages (order confirmation, shipping updates);
  4. Improve our products, services and Site analytics;
  5. Send marketing communications (with your consent).
4. Legal Bases for Processing

We rely on contract performance (processing orders), legitimate interests (Site security, direct marketing to existing customers), and consent (email newsletters) as lawful grounds under GDPR where applicable.

5. Cookies

Cookies are small text files placed on your device. We use:

  • Essential cookies – required for cart and checkout;
  • Analytics cookies – Google Analytics to understand traffic patterns;
  • Advertising cookies – Facebook Pixel to measure ad performance.

You can disable cookies via your browser settings, but some Site features may not function properly.

6. Sharing of Information

We never sell your data. We share it only with trusted third-party processors:

  • Payment gateways (Razorpay) to process transactions;
  • Courier partners (Bluedart, Delhivery, XpressBees) for delivery;
  • Email/SMS providers for notifications;
  • Analytics/advertising platforms (Google, Meta) with anonymised IDs.
7. Data Retention

Order records are kept for 6 years to comply with Indian tax laws. Marketing consents are reviewed every 24 months.

8. Data Security

We use SSL encryption, ISO-27001-certified cloud hosting, and role-based access controls. Despite these measures, no online transmission is 100% secure.

9. Your Rights

Subject to local laws, you may request to:

  • Access or correct your data;
  • Delete your account;
  • Opt-out of marketing;
  • Export your data in a portable format.

Contact us via the details in Section 11 to exercise these rights.

10. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect data from minors.

11. Contact Us
Aqila Fragrances
C-927, FF, Sector 7, Dwarka, Delhi – 110045
[email protected]
+91 92891 33715
12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will be revised accordingly. Continued use of the Site constitutes acceptance of the revised policy.

Last updated: August 2025